:root{color-scheme:light;--ink: #0f1720;--ink-2: #1a2332;--paper: #f4f6f8;--card: #ffffff;--muted: #5b6573;--line: #d8dee6;--accent: #d8202b;--crit: #b91c1c;--crit-bg: #fef2f2;--warn: #b45309;--warn-bg: #fffbeb;--ok: #047857;--ok-bg: #ecfdf5;--info: #1d4ed8;--info-bg: #eff6ff;--mono: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;--sans: "Segoe UI", system-ui, -apple-system, sans-serif;--radius: 10px;--shadow: 0 1px 2px rgba(15, 23, 32, .06), 0 8px 24px rgba(15, 23, 32, .06)}*{box-sizing:border-box}html,body{margin:0;padding:0;background:var(--paper);color:var(--ink);font-family:var(--sans);font-size:16px;line-height:1.5;-webkit-text-size-adjust:100%;overflow-x:hidden;max-width:100%}body,#root{min-height:100vh}button,input,textarea{font:inherit}code,.host,.mono{font-family:var(--mono);font-size:.92em}.app{max-width:min(1280px,100%);margin:0 auto;padding:16px 16px 48px;overflow-x:hidden}.brand{background:var(--ink-2);color:#fff;border-radius:var(--radius);padding:18px 18px 16px;box-shadow:var(--shadow);border-top:4px solid var(--accent)}.brand__eyebrow{font-size:12px;letter-spacing:.08em;text-transform:uppercase;opacity:.75;margin:0 0 6px}.brand__title{margin:0;font-size:32px;line-height:1.15;font-weight:800;letter-spacing:-.02em}.brand__scope{margin:8px 0 0;font-size:14px;line-height:1.35;font-weight:500;opacity:.88;max-width:42rem}.brand__meta{margin:10px 0 0;font-size:12px;line-height:1.45;opacity:.72}.brand__brief-name{display:inline-block;font-weight:500;opacity:.95}.brand__meta strong{font-weight:600}.severity{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin:16px 0}@media(min-width:640px){.severity{grid-template-columns:repeat(4,minmax(0,1fr))}}.sev{border-radius:var(--radius);padding:14px 12px;text-align:center;border:1px solid var(--line);background:var(--card)}button.sev{font:inherit;color:inherit;width:100%;cursor:pointer;appearance:none}button.sev.is-on{box-shadow:inset 0 0 0 2px var(--ink)}.sev__count{display:block;font-size:28px;font-weight:750;line-height:1.1}.sev__label{display:block;margin-top:4px;font-size:12px;font-weight:650;letter-spacing:.02em;text-transform:uppercase;color:var(--muted)}.sev--critical{background:var(--crit-bg);border-color:color-mix(in srgb,var(--crit) 35%,var(--line))}.sev--critical .sev__count{color:var(--crit)}.sev--warning{background:var(--warn-bg);border-color:color-mix(in srgb,var(--warn) 35%,var(--line))}.sev--warning .sev__count{color:var(--warn)}.sev--recovered{background:var(--ok-bg);border-color:color-mix(in srgb,var(--ok) 35%,var(--line))}.sev--recovered .sev__count{color:var(--ok)}.sev--down{background:var(--crit-bg);border-color:color-mix(in srgb,var(--accent) 40%,var(--line))}.sev--down .sev__count{color:var(--accent)}.section{margin:18px 0;background:var(--card);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);overflow:hidden}.section--action{border-top:2px solid var(--accent);background:color-mix(in srgb,#fff5f5 70%,var(--card))}.section__head{display:flex;align-items:baseline;justify-content:space-between;gap:12px;padding:14px 16px 10px;background:color-mix(in srgb,var(--ink-2) 92%,#000);color:#fff}.section__head h2{margin:0;font-size:18px;line-height:1.25}.section__lead{margin:0;font-size:13px;opacity:.8}.section__body{padding:8px 12px 12px}.item{border:1px solid var(--line);border-radius:8px;padding:12px;margin:10px 0;background:color-mix(in srgb,var(--card) 92%,var(--paper))}.item.is-complete{opacity:.72;outline:1px solid color-mix(in srgb,var(--ok) 40%,transparent)}.item__top{display:flex;flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:6px}.item__client{font-weight:700;font-size:15px}.pill{display:inline-flex;align-items:center;border-radius:999px;padding:2px 9px;font-size:11px;font-weight:700;letter-spacing:.02em;text-transform:uppercase;border:1px solid transparent}.pill--critical{background:var(--crit-bg);color:var(--crit);border-color:color-mix(in srgb,var(--crit) 30%,transparent)}.pill--warning{background:var(--warn-bg);color:var(--warn);border-color:color-mix(in srgb,var(--warn) 30%,transparent)}.pill--recovered{background:var(--ok-bg);color:var(--ok);border-color:color-mix(in srgb,var(--ok) 30%,transparent)}.pill--info{background:var(--info-bg);color:var(--info);border-color:color-mix(in srgb,var(--info) 30%,transparent)}.pill--status{background:color-mix(in srgb,var(--ink) 6%,transparent);color:var(--muted);border-color:var(--line)}.item__impact{margin:0 0 8px;font-size:15px}.item__list{margin:0;padding-left:18px}.item__list li{margin:4px 0}.item__change{margin:8px 0 0;font-size:13px;color:var(--muted)}.table-wrap{width:100%;max-width:100%;overflow-x:auto;-webkit-overflow-scrolling:touch}table.ops{width:100%;border-collapse:collapse;font-size:14px}table.ops th,table.ops td{text-align:left;vertical-align:top;padding:8px;border-bottom:1px solid var(--line)}table.ops th{font-size:12px;text-transform:uppercase;letter-spacing:.03em;color:var(--muted)}.tech{margin-top:10px;padding-top:10px;border-top:1px dashed var(--line)}.tech__row{display:flex;flex-wrap:wrap;gap:8px;align-items:center}.tech__select{border:1px solid var(--line);background:var(--card);color:var(--ink);border-radius:8px;padding:7px 8px;font-size:13px}.btn{appearance:none;border:1px solid var(--line);background:var(--card);color:var(--ink);border-radius:8px;padding:7px 12px;font-size:13px;font-weight:600;cursor:pointer}.btn:hover{border-color:color-mix(in srgb,var(--accent) 45%,var(--line))}.btn--primary{background:var(--ink-2);color:#fff;border-color:var(--ink-2)}.btn--done{background:var(--ok-bg);color:var(--ok);border-color:color-mix(in srgb,var(--ok) 35%,var(--line))}.note-form{display:grid;gap:8px;margin-top:8px}.note-form textarea,.note-form input{width:100%;border:1px solid var(--line);border-radius:8px;padding:8px 10px;background:var(--card);color:var(--ink)}.note-field,.note-form textarea{min-height:7.5rem;resize:vertical;white-space:pre-wrap;overflow-wrap:break-word}.note__body{white-space:pre-wrap;overflow-wrap:break-word}.notes{list-style:none;margin:8px 0 0;padding:0}.notes li{font-size:13px;padding:6px 0;border-top:1px solid var(--line)}.notes__meta{color:var(--muted);font-size:12px}.footer{margin-top:20px;font-size:13px;color:var(--muted)}.gaps{margin:12px 0 0;padding-left:18px;color:var(--muted);font-size:13px}.banner{margin:12px 0 0;padding:10px 12px;border-radius:8px;background:var(--info-bg);border:1px solid color-mix(in srgb,var(--info) 25%,var(--line));font-size:13px}.loading,.error{padding:40px 16px;text-align:center}.brand--slim{padding:14px 16px}.brand--slim .brand__title{font-size:28px;font-weight:800}@media(min-width:640px){.brand--slim .brand__title{font-size:34px}}.severity__hint{margin:0 0 12px;font-size:13px;color:var(--muted)}.filters{display:flex;flex-wrap:wrap;gap:12px 16px;margin:0 0 16px;padding:12px 14px;background:color-mix(in srgb,var(--info-bg) 55%,var(--card));border:1px solid color-mix(in srgb,var(--info) 18%,var(--line));border-radius:var(--radius)}.filters label{display:grid;gap:4px;font-size:12px;font-weight:700;letter-spacing:.03em;text-transform:uppercase;color:var(--muted)}.filters select{text-transform:none;letter-spacing:0;font-weight:550;font-size:14px;color:var(--ink);min-width:11rem;border:1px solid var(--line);background:var(--card);border-radius:8px;padding:7px 8px}.desk-block{margin:16px 0 22px;padding:10px 12px 12px;background:color-mix(in srgb,var(--card) 88%,var(--paper));border:1px solid var(--line);border-radius:var(--radius)}.desk-block__bar{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:8px}.desk-block__bar h2{margin:0;font-size:18px}.desk-block__count{margin:0;font-size:13px;font-weight:700;color:var(--muted)}table.helpdesk{width:100%;min-width:960px;table-layout:fixed}table.helpdesk .col-client{width:7.25rem;font-weight:700;vertical-align:middle;white-space:nowrap}table.helpdesk .col-severity{width:5.75rem;vertical-align:middle;white-space:nowrap}table.helpdesk .col-category{width:6.5rem;vertical-align:middle;white-space:nowrap}table.helpdesk .col-assignee{width:7.5rem;vertical-align:middle;white-space:nowrap}table.helpdesk .col-status{width:15.5rem;vertical-align:middle}table.helpdesk .col-title{width:auto;min-width:12rem;vertical-align:middle}table.helpdesk tr.ticket-meta td{padding-top:8px;padding-bottom:8px;vertical-align:middle;background:color-mix(in srgb,var(--paper) 65%,#e8eef5);border-bottom:1px solid var(--line)}table.helpdesk tr.ticket-meta.is-expanded td{background:color-mix(in srgb,var(--info-bg) 70%,var(--paper));border-bottom-color:transparent}table.helpdesk tr.ticket-detail td,table.helpdesk tr.ticket-notes td{padding:0;border-bottom:none}table.helpdesk tr.ticket-notes td{padding-bottom:12px;border-bottom:2px solid color-mix(in srgb,var(--ink) 12%,var(--line))}.ticket-expand,.ticket-title-btn{font:inherit;color:inherit;background:transparent;border:0;padding:0;margin:0;text-align:left;cursor:pointer;max-width:100%}.ticket-expand{display:inline-flex;align-items:center;gap:6px;font-weight:700}.ticket-expand__chev{display:inline-flex;width:1rem;color:var(--muted);font-size:12px}.ticket-title-btn{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;font-size:13px;line-height:1.35;color:var(--ink)}.ticket-drawer{padding:0!important}.ticket-drawer__detail{padding:12px 14px 14px;background:color-mix(in srgb,var(--info-bg) 40%,var(--card));border-top:1px solid color-mix(in srgb,var(--info) 16%,var(--line));border-bottom:1px solid color-mix(in srgb,var(--info) 12%,var(--line))}.ticket-drawer--notes{background:color-mix(in srgb,#f3faf6 70%,var(--card))}.ticket-drawer__detail-head{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:8px;margin-bottom:8px}.ticket-drawer__band-label{font-size:11px;font-weight:700;letter-spacing:.05em;text-transform:uppercase;color:var(--muted)}.detail-block__h{margin:12px 0 4px;font-size:13px;font-weight:750;letter-spacing:.02em;color:var(--ink-2)}.detail-block__h:first-child{margin-top:0}.detail-block__p{margin:0 0 6px;font-size:13px;line-height:1.45}.detail-block__list{margin:0 0 8px;padding-left:1.25rem;font-size:13px;line-height:1.45}.detail-block__list li{margin:3px 0}.detail-block__empty{margin:0;font-size:13px;color:var(--muted)}.status-cell--compact{display:block}.status-cell--inline{display:flex;flex-wrap:nowrap;align-items:center;gap:6px;min-width:0}.status-cell--inline .tech__select{flex:1 1 auto;min-width:0;max-width:none}.status-cell--inline .btn{flex:0 0 auto;white-space:nowrap}.notes-board{display:grid;gap:8px;padding:10px 14px 14px;border:0;border-radius:0;background:transparent}.notes-board--full{width:100%}.notes-board__head{font-size:11px;font-weight:700;letter-spacing:.04em;text-transform:uppercase;color:var(--muted)}.notes-board__empty{margin:0;font-size:13px;color:var(--muted)}.notes--thread{list-style:none;margin:0;padding:0;display:grid;gap:8px;max-height:14rem;overflow-y:auto}.notes--thread .notes__item{margin:0;padding:8px 10px;border:1px solid var(--line);border-radius:8px;background:var(--card);border-top:1px solid var(--line)}.notes-board__composer{display:grid;gap:8px;justify-items:stretch;width:100%}.notes-board__composer .note-field{min-height:5rem;width:100%;margin:0;resize:vertical}.notes-board__composer .btn{justify-self:start}.issue__title{margin:0 0 6px;font-weight:700}.issue__line{margin:4px 0;font-size:13px}.issue__k{font-size:11px;font-weight:700;letter-spacing:.03em;text-transform:uppercase;color:var(--muted);margin-right:4px}.badge--wait{display:inline-flex;margin:0 0 6px;border-radius:999px;padding:2px 8px;font-size:12px;font-weight:700;background:var(--warn-bg);color:var(--warn);border:1px solid color-mix(in srgb,var(--warn) 30%,transparent)}.col-notes,.notes-cell{min-width:16rem}.notes-cell,.status-cell{display:grid;gap:8px}.status-cell.status-cell--inline{display:flex;flex-wrap:nowrap;align-items:center;gap:6px;min-width:0}.notes-cell .note-field{min-height:5.5rem;margin:0}.helpdesk__empty{color:var(--muted);padding:16px 8px}tr.is-complete{opacity:.72}.win-tracker{margin:16px 0 0;padding:14px 16px 16px;background:color-mix(in srgb,var(--ok-bg) 35%,var(--card));border:1px solid color-mix(in srgb,var(--ok) 20%,var(--line));border-left:3px solid var(--ok);border-radius:var(--radius);box-shadow:var(--shadow)}.win-tracker__head{display:flex;flex-wrap:wrap;gap:10px 20px;align-items:flex-end;justify-content:space-between;margin-bottom:12px}.win-tracker__eyebrow{margin:0 0 2px;font-size:11px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--accent)}.win-tracker__title{margin:0;font-size:18px;font-weight:700;line-height:1.25}.win-tracker__formula{margin:0;max-width:42rem;font-size:12px;line-height:1.4;color:var(--muted)}.win-tracker__grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}@media(min-width:900px){.win-tracker__grid{grid-template-columns:repeat(4,minmax(0,1fr))}}.win-card{border:1px solid var(--line);border-radius:8px;padding:12px;background:var(--paper)}.win-card__top{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-bottom:8px}.win-card__name{margin:0;font-size:15px;font-weight:700}.win-card__rank{flex-shrink:0;border-radius:999px;padding:2px 8px;font-size:11px;font-weight:700;letter-spacing:.04em;text-transform:uppercase;background:var(--ok-bg);color:var(--ok);border:1px solid color-mix(in srgb,var(--ok) 30%,transparent)}.win-card__stats{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:6px;margin:0 0 10px}.win-card__stats div{text-align:center}.win-card__stats dt{margin:0;font-size:10px;font-weight:700;letter-spacing:.04em;text-transform:uppercase;color:var(--muted)}.win-card__stats dd{margin:2px 0 0;font-size:20px;font-weight:750;line-height:1.1;font-variant-numeric:tabular-nums}.win-card__bar{height:6px;border-radius:999px;background:color-mix(in srgb,var(--line) 80%,var(--paper));overflow:hidden}.win-card__bar>span{display:block;height:100%;border-radius:inherit;background:linear-gradient(90deg,var(--ok),color-mix(in srgb,var(--ok) 55%,var(--info)));min-width:0;transition:width .2s ease}@media(max-width:720px){.app{padding:12px 10px 36px}.brand__title{font-size:26px;font-weight:800}.brand__scope{font-size:13px}.severity{grid-template-columns:repeat(2,minmax(0,1fr))}.filters{display:grid;grid-template-columns:1fr;gap:10px;padding:10px}.filters select{min-width:0;width:100%}.win-tracker__grid{grid-template-columns:1fr}.win-tracker__head{flex-direction:column;align-items:flex-start}.table-wrap{overflow-x:visible;max-width:100%}table.helpdesk{min-width:0!important;width:100%;border-collapse:separate;border-spacing:0 10px}table.helpdesk thead{display:none}table.helpdesk tbody{display:block}table.helpdesk tr.ticket-meta{display:grid;grid-template-columns:1fr;gap:8px;padding:12px;margin:0;border:1px solid var(--line);border-radius:var(--radius);background:color-mix(in srgb,var(--paper) 65%,#e8eef5);box-shadow:var(--shadow)}table.helpdesk tr.ticket-meta.is-expanded{border-bottom-left-radius:0;border-bottom-right-radius:0;border-bottom-color:transparent}table.helpdesk tr.ticket-meta td{display:grid;grid-template-columns:6.5rem minmax(0,1fr);gap:8px;align-items:center;width:100%;max-width:100%;padding:0!important;border:0!important;background:transparent!important}table.helpdesk tr.ticket-meta td:before{content:attr(data-label);font-size:11px;font-weight:700;letter-spacing:.04em;text-transform:uppercase;color:var(--muted)}table.helpdesk tr.ticket-meta td.col-client{grid-template-columns:1fr}table.helpdesk tr.ticket-meta td.col-client:before{display:none}table.helpdesk tr.ticket-meta td.col-title{grid-template-columns:6.5rem minmax(0,1fr)}.ticket-expand{min-height:44px;width:100%;padding:6px 4px;font-size:16px}.ticket-expand__chev{width:1.25rem;font-size:14px}.ticket-title-btn{-webkit-line-clamp:4;min-height:44px;padding:6px 0;font-size:14px;width:100%;text-align:left}.tech__select,.filters select,.btn{min-height:44px;font-size:16px}.tech__select{width:100%;max-width:100%}.status-cell--compact,.status-cell--inline{width:100%}.status-cell--inline,.status-cell.status-cell--inline{flex-wrap:wrap}.status-cell--inline .tech__select{flex:1 1 7rem;min-width:7rem;max-width:100%}.status-cell--inline .btn{min-height:44px}table.helpdesk tr.ticket-detail,table.helpdesk tr.ticket-notes{display:block;margin:0}table.helpdesk tr.ticket-detail td,table.helpdesk tr.ticket-notes td{display:block;width:100%;max-width:100%}table.helpdesk tr.ticket-detail .ticket-drawer,table.helpdesk tr.ticket-notes .ticket-drawer{border-left:1px solid var(--line);border-right:1px solid var(--line)}table.helpdesk tr.ticket-detail .ticket-drawer{border-radius:0}table.helpdesk tr.ticket-notes .ticket-drawer{border-bottom:1px solid var(--line);border-bottom-left-radius:var(--radius);border-bottom-right-radius:var(--radius);margin-bottom:4px}.notes-board__composer .note-field{min-height:6rem;width:100%;font-size:16px}.desk-block{padding:8px}.helpdesk__empty{display:block;padding:16px 8px!important}}